Customer Service

Please Note: Most customer service questions can be answered by reading the information outlined below. If your question isn't addressed below, please email us at : admin@peterlamas.com or call toll free 1-888-738-7621

When will my order be shipped & received?

All orders are shipped within 1 to 3 business days. We do not ship over the weekend. Our system will send you an email shipping confirmation after your package leaves our warehouse. Packages shipped regular ground service will usually arrive within 5 business days after date of shipment.

Where do I send Product Returns?

See complete product return information located further down the page.

What are your shipping and handling charges?

All shipping and handling charges are flat rates based shipping method: Standard is $7.00, 2nd Day is $25.00 to US addresses only.

Special promotional codes pertaining to shipping discounts (example: SP12 for Free Ground Shipping) do not apply to foreign orders. These shipping discounts apply to U.S. Mainland orders only, unless stated otherwise!

IF SOMEONE HAS A SPECIAL NEED DUE TO THEIR GEOGRAPHIC AREA, THEY SHOULD PLEASE CONTACT CUSTOMER SERVICE AT admin@peterlamas.com

How to reach us

If you have a customer service related question or corporate inquiry, please call us toll free at 1-888-738-7621.

You may also use our Contact Form to send us an email.

To contact the corporate office by mail, please use the following address:

Lamas Beauty Inc.
1223 Wilshire Blvd, Unit #892
Santa Monica, CA 90403

To place a mail order see address below.

Special Offers & Electronic Gift Certificates

Special offers (such as free shipping) and gift certificates can not be combined in the same order. We can only honor one special offer per order.

Gift Certificates given by Lamas Beauty Inc. as a promotional offer cannot be used as an immediate credit or discount towards the purchase price of your qualifying order. Electronic gift certificates are e-mailed to the customer within 24 hours after validating qualifying purchase. If customer does not have an e-mail address, the gift certificate will be mailed to the physical address provided by customer. Once received by customer, e-gift certificates can be used towards future Lamas Beauty purchases, by entering the certificate code number in the coupon field in our online shopping cart, or by providing certificate number to your telephone customer service representative.

How to Order

• On the Website - Our Shopping section guides you effortlessly through the order process, adding up the items for you as you go. It also highlights special pricing opportunities we may run from time to time.
• By Phone - Call toll free 1-888-738-7621. Our customer service representatives will answer any questions you may have regarding our products or service.
• Email - If you prefer to email us your order, please send it to admin@peterlamas.com.
• By Mail - If you wish to mail in your order, mail it to us at the address below, or shop the Web site online and print out your order in the shopping cart. Remember to include your signature, credit card number and expiration date with your order to the following address:
  
  Lamas Beauty Inc.
  1223 Wilshire Blvd, Unit #892
  Santa Monica, CA 90403

What are my payment options?

We accept the following methods of payment:

• Check Payments can be sent by Mail to the following address:
  Lamas Beauty Inc.
  1223 Wilshire Blvd, Unit #892
  Santa Monica, CA 90403
• For C.O.D. Deliveries please call customer service - A $5.50 surcharge is added.
• Mailed in Checks, Money Orders, Travelers Checks and Bank Drafts are accepted.
• We will charge your credit card when your order is ready to ship. Mail orders placed by personal checks are held for 10 business days to allow them to clear. Mail orders placed by money orders and/or cashiers checks are processed immediately.

IMPORTANT: Returned Checks - NSF

A returned item fee will apply to all returned checks. All checks returned to the company will be charged a $25 Fee made payable by the customer to Lamas Beauty Inc.  Further, all reasonable collection cost and legal fees will be applied to any checks the company cannot collect final payment on.

Security Guaranteed

Our secure order guarantee protects you against unauthorized charges to your account, if those charges result from a transaction at Lamas Beauty Inc.

Our Guarantee: If you are ever a victim to credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our secure order guarantee, you will be reimbursed for any order up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order placed on our secure server. For this protection to apply, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

What guarantee do you offer that I will like your products?

Click here to read our 100% 30-day money back guarantee.

What is your return policy?

At Lamas Beauty Inc., we want you to be happy and we do everything we can to ensure you are completely satisfied with your order.  We offer a 100% money-back guarantee of all our products within 30 days of ship date.

If you wish to return your purchase for any reason, return the unused portion to us within 30 days of ship date, and will refund the full purchase price less shipping, no questions asked. We're very confident that you will love what we can do for your hair and skin, though!

Mail the unused portion of product to:
Lamas Beauty Inc.
1223 Wilshire Blvd, Unit #892
Santa Monica, CA 90403

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your returned item(s).  Please note that we can refund shipping costs only if the return is a result of our error.

Peter Lamas will not replace, refund or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon and other e-commerce sites. Authorized Peter Lamas re-sellers go through specific product training.  Please call us if you would like to confirm our authorize re-sellers to ensure you receive Peter Lamas' full product guarantee and warranty.

Will I be informed if a product is out of stock?

Though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply.  If this occurs, we will ship your order as soon as possible. The out of stock product will then be sent with a separate invoice, without any additional shipping and handling fees. We will do this as soon as we have the item back in stock.

Do you take orders outside the U.S.?

At peterlamas.com we currently do not ship to addresses outside of the United States.

Do you charge sales tax?

We only charge sales tax from orders within the state of California, New York and Texas. Taxes will vary city and county in these respective States. Any orders originating elsewhere will not be charged sales tax.

Can I check the status of my order or payment online?

We will offer this service and more in the very near future. Check back soon. In the meantime, you may contact our customer service agents at our toll free number: 1-888-738-7621.

How do I cancel an order?

To cancel an order, you must contact customer service by telephone by calling toll free, 1-888-738-7621 and they will give you further information.

Is my personal information confidential?

At Lamas Beauty Inc., we are committed to ensuring your privacy as a customer. We will never sell or exchange email addresses or any other personal information with other companies without your express consent.

Where can I find the list of ingredients?

The full listing of ingredients in our products can be found on the webpages displaying each individual product and are printed on our product packaging.

General Policies

All products offered subject to current availability and prices are subject to change without notice.  We reserve the right to refuse certain sell orders at our discretion.  All credits must be used within one year after the date they are issued.  All unused credits older than one year will be deleted from the system.